Companies have lost all hope in Total Quality Management (TQM) as a panacea for their issues with quality. The fact that businesses expect TQM to be a fix for their current issues rather than a new way of thinking about how to create value for shareholders, employees, and consumers have contributed to the problem. The TQM philosophy typically has one element that is particularly challenging to control: employee involvement. The success of TQM depends on employee support for the policies and system. This entails establishing the goals, expectations, specifications, and restrictions in explicit terms among leaders and across departments.